Last Updated: August 29, 2026
At Urban Libas, our products are made to order and fulfilled through our production and fulfillment partner, Printful. We aim to provide a smooth and reliable shipping experience from the time your order is placed until it reaches you.
Order Processing and Fulfillment
Because our products are made to order, your order is prepared for production after it is placed.
Most orders require approximately 2–5 business days for fulfillment before they are shipped. Fulfillment time does not include the shipping/transit time.
Processing times may occasionally be longer due to product availability, order volume, holidays, or other circumstances beyond our control.
Shipping Times
Once your order has been fulfilled, it is handed over for shipment.
Shipping time depends on the destination, product, fulfillment location, and shipping method selected at checkout.
For U.S. orders, estimated delivery times will be provided where available during the ordering process. Delivery estimates are not guaranteed dates, and actual delivery may vary because of carrier delays, weather, holidays, or other circumstances outside Urban Libas’s control.
Shipping Costs
Applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the products in your order, shipping destination, and shipping method selected.
Order Tracking
When tracking information is available, it will be provided to you through the email associated with your order.
Please allow some time for tracking information to become active after your order has been shipped.
Shipping Delays
Although we work to ensure that orders are delivered within the estimated timeframe, delivery delays may occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Holidays and periods of high shipping volume
- Incorrect or incomplete shipping information
- Customs or other transportation-related delays
- Circumstances beyond our or our fulfillment partner’s control
If your order appears to be significantly delayed, please contact us so that we can assist you.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply if the order needs to be reshipped.
Please contact us as soon as possible if you realize that you have entered an incorrect shipping address.
Lost or Damaged Packages
If your order arrives damaged, defective, or otherwise has a production-related problem, please contact us as soon as possible with your order number and clear photographs of the affected product.
If a package is lost in transit, please contact us so that we can investigate the issue and determine the appropriate resolution.
For products fulfilled through Printful, claims relating to damaged, defective, misprinted, or lost items are subject to the applicable Printful claim requirements and time limits.
Multiple Products in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on product type, availability, and fulfillment location.
You may therefore receive more than one package for a single order.
International Shipping
If Urban Libas offers shipping to destinations outside the United States, delivery times and shipping charges may vary by destination.
Customers may also be responsible for applicable customs duties, taxes, or other charges imposed by the destination country, where applicable.
Contact Us
If you have questions about shipping, delivery, tracking, or an order that has not arrived, please contact Urban Libas through our Contact Us page.
Please include your order number whenever possible so that we can assist you more efficiently.
Urban Libas reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page.