Refund and Returns Policy

Last Updated: August 29, 2026

Thank you for shopping with Urban Libas.

We want you to have a positive experience with every order. Because Urban Libas uses a print-on-demand model, products are produced specifically after an order is placed. Our products are manufactured, packaged, and shipped through third-party fulfillment providers, including Printful.

This Refund & Return Policy explains how we handle returns, refunds, replacements, damaged products, incorrect orders, and other order-related issues.

Our Print-on-Demand Model

Most Urban Libas products are made to order.

This means that your product may be manufactured only after you place your order rather than being taken from pre-existing inventory.

We use Printful and its fulfillment network to produce and ship products to our customers.

For this reason, we generally do not accept returns or exchanges when:

• You change your mind after placing the order or receiving the product.
• You select the wrong size.
• You select the wrong color.
• You select an incorrect product option.
• You no longer want the product after it has entered production.

Customers are responsible for reviewing product descriptions, available sizes, colors, and other product information before completing their purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or waived.

However, this policy does not limit any rights or remedies that may be available to you under applicable law.

When We Offer a Refund or Replacement

We will review refund or replacement requests when a product:

• Arrives damaged;
• Has a manufacturing defect;
• Has a printing or production error;
• Is materially different from the product ordered;
• Contains the wrong product;
• Is incorrectly printed;
• Is lost in transit; or
• Has another fulfillment-related problem.

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.

For qualifying issues, we may provide one of the following remedies, depending on the circumstances:

Replacement/reshipment: We may send a replacement product at no additional product or shipping cost.

Refund: We may issue a refund to the original payment method.

Other appropriate remedy: Where appropriate or required by law, we may offer another reasonable resolution.

Printful’s current fulfillment policy similarly provides refund or reshipment options for qualifying damaged, defective, misprinted, or lost orders.

Wrong or Damaged Products

If your product arrives damaged or if you receive a product that is different from the product you ordered, please contact us within the time mentioned above (within 30 days of receiving your order).

Email us at:

urbanlibas.de@gmail.com

Please include:

• Your order number;
• Your full name;
• A description of the issue; and
• Clear photographs showing the damaged product.

If the shipping packaging is also damaged, please include photographs of the packaging where possible.

This information allows us and our fulfillment partner to investigate the problem and determine the appropriate resolution.

Defective or Misprinted Products

If your product contains a manufacturing defect or printing problem, please contact us.

Examples may include:

• Significant printing defects;
• Incorrect print placement;
• Incorrect design;
• Incorrect colors caused by a production error;
• Manufacturing defects;
• Incorrect product;
• Significant damage caused during production.

Please provide photographs where appropriate.

We will review the issue and, where the claim is approved, may provide a replacement or refund.

Wrong Product Received

If you receive a product different from what you ordered, please contact us.

Please provide:

• Your order number;
• A photograph of the product received;
• A photograph of the product label, if applicable; and
• A brief description of the problem.

If the error was caused during fulfillment, we will work to provide an appropriate solution.

Lost Packages

If your order appears to have been lost during transit, please contact us.

We may ask you to confirm your shipping address and provide other information needed to investigate the shipment.

For orders fulfilled through Printful, lost-shipment claims generally need to be reported within 30 days of the estimated delivery date.

Where a shipment is confirmed as lost and qualifies under the applicable fulfillment policy, a replacement/reshipment or refund may be provided.

If tracking shows that a package was successfully delivered, but you report that you did not receive it, additional investigation may be required. Printful’s current policy does not provide a free reprint for orders shown as delivered.

Where the package is determined to have been lost in transit, we may arrange a replacement or refund, subject to the circumstances and applicable shipping/fulfillment procedures. Printful’s current policy includes packages lost in transit among situations that may qualify for a refund or reshipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check your:

• Name;
• Street address;
• Apartment/unit number;
• City;
• State;
• ZIP code; and
• Other required delivery information.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if reshipment is possible.

Printful’s current policy states that reshipping can involve additional shipping charges when an incorrect address was provided.

If you notice an address error immediately after placing your order, contact us as quickly as possible. Because orders can enter production quickly, we cannot guarantee that an address can be changed before fulfillment.

Wrong Size or Wrong Color

Please carefully review the product’s size chart and color options before placing your order.

Because our products are made to order, we generally do not accept returns or exchanges solely because a customer selected the wrong size or color.

For example, if you order a Medium T-shirt and later realize that you needed a Large, the item generally cannot be returned or exchanged for the different size.

We strongly recommend reviewing the size chart on the product page before ordering.

This policy is consistent with Printful’s current standard policy, which generally excludes wrong-size and wrong-color orders from returns/refunds.

This restriction does not apply where applicable law provides you with a mandatory right or remedy.

Change of Mind

Because our products are generally made to order, we generally do not accept returns solely because:

• You changed your mind;
• You no longer want the product;
• You don’t like the design after receiving it;
• You ordered the wrong size;
• You ordered the wrong color; or
• You ordered the wrong product.

This does not affect any rights that cannot legally be excluded.

Exchanges

Because our products are made to order, we generally do not offer exchanges for:

• Wrong size selected by the customer;
• Wrong color selected by the customer;
• Change of mind; or
• Other customer preference changes.

If your product has a manufacturing defect, fulfillment error, or other qualifying issue, please contact us so we can determine whether a replacement is appropriate.

Personalized or Custom Products

If Urban Libas offers personalized or customized products in the future, those products may be subject to different cancellation, return, and refund conditions.

Any applicable restrictions will be clearly communicated on the relevant product page before purchase.

Nothing in this section removes any rights that cannot legally be excluded.

How to Request a Refund or Replacement

To request assistance with an order, contact:

Email: urbanlibas.de@gmail.com

Please include:

Subject: Refund/Replacement Request – Order #[ORDER NUMBER]

And provide:

1. Order number;
2. Customer name;
3. Product name;
4. Description of the problem;
5. Photographs or videos where appropriate; and
6. Any other information reasonably required to investigate the issue.

Please do not send products back to us unless we specifically instruct you to do so.

Because our products are fulfilled through Printful, the appropriate resolution may be handled through our fulfillment partner.

Refund Approval and Processing Time

Once a refund has been approved by Urban Libas, we will initiate the refund within 7–14 business days.

Refunds will generally be issued to the original payment method used for the purchase.

After Urban Libas initiates the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Accordingly, Urban Libas cannot guarantee the exact date on which the refunded funds will appear in the customer’s account after the refund has been processed.

Important

Printful’s policies apply to manufacturing defects, damaged products, misprints, and certain shipping-related issues. Printful currently requires eligible claims to be submitted within 30 days of receiving the product (or within 30 days of the estimated delivery date for qualifying lost shipments).

Urban Libas does not control the processing time of your bank or payment provider.

Where a refund is required because we cannot fulfill an order or because of a shipping delay covered by applicable law, we will process the refund in accordance with applicable legal requirements. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule contains specific requirements concerning shipping delays and refunds for covered US orders.

Return Shipping

For products that qualify for a return or other remedy due to an Urban Libas/fulfillment error, damage, defect, or misprint, we will provide appropriate instructions regarding whether the product needs to be returned.

Customers should not return products without first contacting Urban Libas and receiving return instructions.

Where a return is required because of an incorrect address, customer-requested reshipment, or another circumstance for which the customer is responsible, applicable shipping costs may be the customer’s responsibility.

For voluntary returns that are not required by law, return shipping may be the customer’s responsibility where such returns are offered.

Do not send a product back without first contacting us.

Promotional Products and Discounts

Unless otherwise stated, products purchased using a promotional discount remain subject to this Refund & Return Policy.

If a qualifying refund is issued, the refund will generally reflect the amount actually paid for the returned/refunded product, rather than the product’s original undiscounted price.

Shipping charges and other fees may be treated according to the circumstances of the refund and applicable law.

Gift Orders

If you purchase a product as a gift, the same return and refund conditions generally apply.

Refunds are normally issued to the original payment method used for the purchase.

Multiple Products in One Order

If you purchase several products in one order and only some products are affected by a manufacturing or fulfillment problem, the refund or replacement may apply only to the affected product(s), unless applicable law requires otherwise.

Products that were correctly manufactured and delivered are not automatically eligible for refunds simply because another product in the same order had an issue.

Shipping Delays

We work with our fulfillment and shipping partners to deliver orders within the estimated timeframe communicated to customers.

However, delivery times can be affected by:

• Production delays;
• Carrier delays;
• Weather;
• Holidays;
• High order volumes;
• Customs or border delays;
• Incorrect shipping information;
• Transportation disruptions; and
• Other circumstances outside our reasonable control.

We will communicate significant delays where appropriate.

For US orders, we will comply with applicable requirements concerning advertised shipping times and shipping delays. The FTC requires online sellers to have a reasonable basis for shipping-time promises and provides consumers with cancellation/refund protections in covered situations where promised shipping times cannot be met.

Order Cancellations

If you need to cancel an order, please contact Urban Libas as soon as possible after placing the order.

Because our products are made to order, we cannot guarantee that an order can be cancelled once production or fulfillment has begun.

Where an eligible cancellation is approved before fulfillment begins, the applicable payment will be refunded.

Printful currently indicates that an order can be cancelled with a full refund while it is still in the “Waiting for fulfillment” stage, while cancellation is generally no longer available once fulfillment has begun.

Refunds for Orders Cancelled by Urban Libas

If Urban Libas cancels an order because we are unable to fulfill it, we will provide an appropriate refund for amounts paid for the cancelled order.

In rare circumstances, Urban Libas or our fulfillment partner may need to cancel an order because of circumstances such as product availability, fulfillment limitations, payment issues, or an inability to ship to the selected destination.

If Urban Libas cancels an order and a refund is due, the applicable payment will be refunded to the original payment method.

Fraudulent or Abusive Claims

We reserve the right to investigate refund and replacement requests.

We may decline claims that we reasonably believe involve:

• Fraud;
• False information;
• Repeated abusive refund requests;
• Manipulation of photographs or evidence;
• Unauthorized use of payment methods; or
• Other fraudulent activity.

This does not affect legitimate consumer rights.

Your Statutory Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived.

Depending on the customer’s location and the circumstances of the transaction, customers may have rights under applicable federal, state, or other laws.

If applicable law provides you with a right to a refund, replacement, repair, cancellation, or another remedy, that right remains unaffected by this policy.

Contact Us

If you have a problem with your order, please contact us before attempting to return the product.

Urban Libas

Website: urbanlibas.de
Email: urbanlibas.de@gmail.com
Business Owner: Hira Tabbasum
Business Address: 11-A, Ghazali Road, Sadiqabad
Country: Pakistan

We will review your request and work with you to find an appropriate resolution.

lease include your order number whenever possible so that we can assist you efficiently.

Urban Libas reserves the right to update this Refund & Return Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.

Our Simple Promise

If something goes wrong with your order because of a production or fulfillment problem, let us know. We’ll review the issue and work with you toward an appropriate solution.

Thank you for choosing Urban Libas.